Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must:

• Be in the same condition as when you received it
• Be unworn or unused, with tags
• Be in its original packaging
• Include the receipt or proof of purchase

To start a return, contact us at support@trysproutly.com.

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back without prior approval will not be accepted.

For any return-related questions, please contact us at support@trysproutly.com.

---

Damages & Issues

Please inspect your order upon arrival and contact us immediately if:

• Your item is defective or damaged
• You received the wrong item

We will assess the issue and work to make it right.

---

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (food, flowers, plants)
• Custom or personalized items
• Personal care goods (beauty products)
• Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you have questions about your specific item, please reach out to us.

---

Exchanges

The fastest way to get what you need is to return the item you have and make a separate purchase for the new item after your return is accepted.

---

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification.

As with all returns, the item must be:

• In its original condition (unworn or unused)
• With tags and original packaging
• Accompanied by receipt or proof of purchase

---

Refunds

Once we receive and inspect your return, we’ll notify you about the refund approval status.

• If approved, your refund will be processed to your original payment method within 10 business days.
• Processing times may vary depending on your bank or credit card company.

If more than 15 business days have passed since your refund was approved, please contact us at support@trysproutly.com.

---

Cancellations

All orders are final once placed. Due to our fast processing times, we are unable to cancel or modify orders after they have been confirmed.

Please review your order carefully before completing your purchase. If you have any questions, feel free to contact our support team at support@trysproutly.com.